ALPHAIFLOW
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    Terms & Conditions

    1. Introduction

    These Terms apply to services provided by ALPHAIFLOW SINGAPORE PTE. LTD., UEN: 202629248C.

    By using the website, submitting an enquiry, requesting a quote, or engaging ALPHAIFLOW services, the user agrees to these Terms & Conditions.

    2. About ALPHAIFLOW

    ALPHAIFLOW provides website build, website revamp, AI chatbot setup, SEO + AEO support, monthly website care, enquiry flow support, and customer follow-up support.

    3. Website Information

    Website information is for general service information only and may be updated from time to time.

    4. Service Scope

    Each project follows the agreed quotation, invoice, proposal, written agreement, or approved service scope.

    5. Pricing

    Prices shown on the website are starting or standard package prices. Final pricing may depend on project size, pages, content, chatbot needs, SEO/AEO scope, automation needs, and timeline.

    6. Payment Terms

    Work may begin only after the agreed deposit or payment is received. Late payment may delay project delivery, website launch, handover, or support.

    7. Client Responsibilities

    The client must provide correct business details, logo, images, service details, pricing, access, approvals, and feedback on time.

    8. Project Timelines

    Project timelines depend on the client providing content, access, approvals, and feedback on time. Delays in client response may affect delivery dates.

    9. Revisions

    Revisions are based on the agreed package. Extra changes, new pages, redesigns, or changes after approval may require additional charges.

    10. Website Build and Website Revamp

    ALPHAIFLOW will build or revamp the website based on the agreed pages, content, structure, and enquiry flow. ALPHAIFLOW does not guarantee exact sales, enquiry numbers, ranking, or booking results.

    11. AI Chatbot

    Chatbot answers are based on approved business information provided by the client. The client is responsible for checking final accuracy and customer communication.

    12. SEO and AEO

    SEO and AEO support helps improve visibility and answer-readiness over time, but ALPHAIFLOW does not guarantee first-page Google ranking, AI search ranking, fixed traffic, fixed enquiries, or fixed sales.

    13. Monthly Website & Enquiry Care

    Monthly care may include website checks, form testing, WhatsApp button testing, broken link checks, basic updates, enquiry-flow review, chatbot FAQ updates if included, and monthly mini-reports. It does not include full redesigns, new pages, advanced SEO, paid ads, major automation rebuilds, or new chatbot builds unless separately agreed.

    14. Third-Party Tools

    Some services may use third-party tools such as website builders, CRM platforms, WhatsApp, email tools, chatbot tools, hosting providers, domain providers, analytics tools, or payment platforms. ALPHAIFLOW is not responsible for downtime, pricing changes, policy changes, or technical issues caused by third-party platforms.

    15. Client Content and Materials

    The client confirms they have the right to use any logo, text, image, document, testimonial, or business information they provide.

    16. Intellectual Property

    After full payment, the client may use the final approved project deliverables. ALPHAIFLOW may keep ownership of internal templates, prompts, checklists, systems, and working methods.

    17. Cancellation and Refunds

    Deposits, setup fees, and payments may be non-refundable once work has started, planning has been done, tools have been configured, or project time has been reserved, unless otherwise required by law.

    18. Limitation of Liability

    To the fullest extent permitted by law, ALPHAIFLOW shall not be responsible for indirect losses, loss of business, loss of data, loss of ranking, loss of enquiries, third-party platform issues, or technical problems outside its reasonable control.

    19. No Legal, Tax, or Financial Advice

    ALPHAIFLOW provides website, marketing, AI, and operational support only. Clients should seek professional advice where needed.

    20. Updates to Terms

    ALPHAIFLOW may update these Terms & Conditions from time to time.

    21. Governing Law and Jurisdiction

    These Terms & Conditions are governed by and interpreted in accordance with the laws of the Republic of Singapore. Any dispute arising from or relating to these Terms & Conditions shall be submitted to the courts of Singapore.

    22. Contact

    For questions about these Terms & Conditions, service scope, agreements, or administrative matters, please contact: admin@alphaiflow.com

    ALPHAIFLOW SINGAPORE PTE. LTD.